Editorial Policy

Last reviewed: 3 September 2026

This page explains how the cancellation guides on CancelCompass are made: where the steps come from, who is responsible for them, how often they are re-checked, what tools we use, and what happens when we get something wrong. If a guide you are reading does not live up to what is written here, that is a defect — please tell us.

Who is responsible

CancelCompass is edited and maintained by JK Hwang (황정균), based in Incheon, South Korea. The editor is not employed by, and has no commercial relationship with, any company covered on this site. Responsibility for every step and fee published here rests with the editor.

Where the information comes from

• The company's own documentation first.Cancellation steps, notice periods, fees, and refund rules are taken from each service's official help center, terms of service, and account pages. Each guide lists the pages used under “Sources”.
• Billing platform matters. Where the path differs for subscriptions billed through an app store versus directly, we document both and say which is which, because the wrong path is the most common reason a cancellation fails.
• An honest limit.We cannot hold a paid subscription to every service we cover. Where a guide describes a flow we have not personally walked in a live account, it is based on the company's documented process and on reader reports, and we say so when a step is known to vary.
• Not used as sources: other cancellation sites, forum rumours, or AI-generated answers. A step is never published from them.

How a guide is built

Every service on this site is one structured record: the cancellation methods, ordered steps, deadlines, fees, refund rules, known retention tactics, sources, and the date it was last checked. The guide you read is rendered from that record, which is why every guide has the same shape. When we say a guide was checked or corrected, it is the record that was checked or corrected.

How we use AI tools

We use AI-assisted writing tools (large language models) to draft and tidy the explanatory text around the steps, and to help extract structured details from long help-center pages into a record. We do not use them as a source of steps, deadlines, or fees. A detail enters a record only if it can be traced to a cited official page, and the editor reviews and edits drafts before publication. Nothing on this site is published automatically without a person deciding to publish it.

We disclose this because readers deserve to know how a site is made, and because it is the honest answer to how a very small team keeps this many guides current while companies keep redesigning their cancellation flows.

Verification and updates

• Regular re-checks, in rotation.A group of services — starting with the most-read guides — is compared against their official help pages on a recurring schedule. Changed steps or fees are updated and the “last checked” date on that guide moves forward.
• We do not bump dates for show. A guide whose steps have not changed keeps its existing date.
• Unverifiable means unchanged. If a help page is behind a login or has been removed, the existing steps stay in place rather than being replaced with a guess, and we say the flow may have changed.

Corrections

If a step no longer matches what you see on screen, use the contact page and tell us which service and, if possible, which platform you were billed through. We re-check the official source, correct the record, and the guide's last-checked date is updated.

Rankings and scores

Where we score how hard a service is to cancel, the method is published on How we rate. Scores are calculated from the same records described above, and no company can pay to change one.

Independence, advertising, and affiliate links

CancelCompass is free to read and is funded by advertising and, on some pages, affiliate links to alternative services. Advertisers and partners have no access to, and no influence over, what a guide says. We never recommend keeping or switching a service because of a commission. The details are on our About page and Terms of Use.

What we will not do

• Publish a step, deadline, or fee we cannot trace to an official source.
• Copy or lightly rewrite another site's guide.
• Invent user reviews or “I cancelled and here is what happened” stories.
• Let an advertiser or affiliate partner change a step or a score.
• Give legal advice. Where consumer law is involved we describe it generally and tell you to check how it applies to you.

Limits of this site

CancelCompass is general information to help you cancel with less friction. A company can change its process between the day we checked and the day you act. Always confirm on the company's official site or in your account, and keep the confirmation you receive.