How to Cancel Equinox (2026)
Quick answer
Equinox requires written notice to cancel โ the exact notice period (often around 30 days) and rules depend on your Membership Agreement and your state. Following a 2025 New York Attorney General settlement, Equinox now accepts cancellations by email (Cancellations@Equinox.com) and through your online account, in addition to in club and by mail. First-year members can usually only cancel for qualifying reasons (e.g., relocating 25+ miles from a club, or a medical reason).
How to cancel Equinox, step by step
Online account (Equinox.com)
- 1Log inSign in to your account at equinox.com.
- 2Find membership settingsGo to your account/membership area and look for the cancellation option.
- 3Submit the cancellation requestFollow the prompts to request cancellation. Note your effective end date โ the notice period in your agreement still applies.
- 4Save confirmationKeep any confirmation number or email as proof.
Email (Cancellations@Equinox.com)
- 1Email the cancellations teamSend a request to Cancellations@Equinox.com from the email on your account.
- 2Include your detailsProvide your full name, member ID, home club, and a clear statement that you want to cancel.
- 3Keep the threadSave the email and Equinox's reply confirming the cancellation date.
In club with a manager
- 1Visit your home clubSpeak with a club manager (membership/front desk staff may not be able to process it).
- 2Sign the cancellation formComplete and sign the form; note the date the notice period begins.
- 3Get written proofAsk for a signed copy or confirmation email.
Mail (as described in your Membership Agreement)
- 1Check your agreement for the addressYour Membership Agreement specifies the mailing method and address for cancellation notices.
- 2Write and send the noticeInclude your name, member ID, home club, signature, and cancellation request. Use certified mail with return receipt.
- 3Keep the receiptRetain tracking and the return receipt as proof of timely notice.
โฐ Deadline
Notice period varies by state and by your Membership Agreement โ commonly around 30 days' written notice. Give notice before your billing date; you typically owe dues through the end of the notice period.
๐ต Fees
Varies by membership type and state. Month-to-month members who give proper notice usually pay only through the notice period. Initiation/processing fees are generally non-refundable. Early cancellation inside a commitment term may carry charges โ check your agreement.
โฉ๏ธ Refunds
Equinox generally does not refund dues already paid; you retain access through the paid notice period. In some states you may have extra rights if you cancel shortly after a dues increase โ check your agreement and state law.
Retention traps to expect
- Cancellation requires written notice with a period often around 30 days โ you keep paying dues through it and Equinox does not refund what you already paid.
- First-year members can usually only cancel for a qualifying reason (relocating 25+ miles from a club or a medical note), and initiation/processing fees are non-refundable.
- Online and email cancellation only became available after a 2025 New York Attorney General hard-to-cancel settlement โ before that it was in-club or mail only.
The bottom line on cancelling Equinox
Equinox is not a one-click cancel, but the 2025 New York Attorney General settlement made it easier: you can now email Cancellations@Equinox.com or use your online account instead of only cancelling in club. The real trap is the written-notice period, often around 30 days โ you keep paying dues through it and Equinox does not refund what you already paid.
So send your notice well before your billing date, and first-year members should be ready to prove a qualifying reason like relocating 25+ miles or a medical note. Keep the confirmation email, signed form, or certified-mail receipt as proof.
Ways to cancel Equinox at a glance
| Method | Available? | Notes |
|---|---|---|
| Online account (Equinox.com) | โ Yes | 4 steps |
| Email (Cancellations@Equinox.com) | โ Yes | 3 steps |
| In club with a manager | โ Yes | 3 steps |
| Mail (as described in your Membership Agreement) | โ Yes | 3 steps |
Cancelling Equinox vs LA Fitness vs Crunch Fitness
How the cancellation experience stacks up against similar services.
| Equinox | LA Fitness | Crunch Fitness | |
|---|---|---|---|
| Cancel online? | โ Yes | โ No โ phone/other | โ No โ phone/other |
| Ease of cancelling | 2 / 5 | 1 / 5 | 1 / 5 |
| Refund fairness | 2 / 5 | 2 / 5 | 2 / 5 |
| No dark patterns | 2 / 5 | 1 / 5 | 3 / 5 |
Equinox cancellation โ FAQ
๏ผ โ Do I still have to cancel in person?
No. After the May 2025 New York Attorney General settlement, Equinox accepts cancellations by email at Cancellations@Equinox.com and through your online account, as well as in club and by mail.
๏ผ โ Can I cancel during my first year?
Usually only for a qualifying reason โ for example, relocating 25+ miles from any Equinox club or providing a doctor's note. After the first year you can cancel for any reason with proper notice.
๏ผ โ How much notice does Equinox require?
It depends on your Membership Agreement and state, but it's commonly around 30 days. Always check your specific agreement for the exact period.
What to use instead of Equinox
Cancelling usually means you still need the thing. These are the alternatives worth looking at โ with the honest downside of each.
Life Time
From about $100-200/mo depending on club and tierBest for: Members who genuinely used the pool, spa, and classes and want that experience for less
- The closest match to Equinox's amenity level โ large clubs with pools, saunas, and full class schedules โ usually at meaningfully lower dues.
- Still a contract with its own notice requirements and an enrollment fee, and its clubs skew suburban, so urban members may lose their walk-to-work location.
ClassPass
From about $19/mo for a small credit packBest for: People who mostly went for the group classes and hated being locked into a notice period
- No commitment term and no written notice โ you downgrade or stop whenever you want, and it gets you into boutique studios Equinox never included.
- Credits are consumed faster at premium studios and peak hours, so if you train five days a week it stops being cheaper.
Crunch Fitness
From about $15-40/mo depending on tierBest for: Anyone who concluded they were paying resort prices for squat racks and a treadmill
- A fraction of Equinox dues for the same core equipment, with classes on the higher tiers.
- No towel service, no spa, no eucalyptus โ and peak-hour crowding is a real, daily difference in experience.
Your health plan's fitness benefit (Active&Fit Direct, One Pass, SilverSneakers)
Free to about $29/mo through many insurers and employersBest for: Anyone who hasn't checked whether they're already entitled to a gym network
- Often costs nothing extra and covers thousands of participating gyms on a month-to-month basis you can leave without a notice period.
- Premium clubs are almost never in the network, so expect budget and mid-tier gyms, and eligibility depends entirely on your specific plan.
Some links are affiliate links โ we may earn a commission at no extra cost to you. It never changes which alternatives we list or what we say about them.
Full Equinox alternatives guide โ
Sources & official policy links
This guide is independently written and not affiliated with Equinox. Cancellation terms can change at any time โ always confirm the current policy on the official website before cancelling.