How to Cancel Amazon Prime (2026)
Quick answer
You can cancel Amazon Prime online in about two minutes: Account & Lists → Prime Membership → Manage Membership → End Membership. If you haven't used any Prime benefits in the current period, you're eligible for a full refund. Used a few benefits? Call Amazon for a possible partial refund.
How to cancel Amazon Prime, step by step
Online (web browser)
- 1Sign in at amazon.comUse the account your Prime membership is on.
- 2Open Prime MembershipHover over 'Account & Lists' (top right) and select 'Prime Membership'.
- 3Manage Membership → End MembershipClick 'Manage Membership', then 'End Membership'. Don't click 'Pause' — that won't cancel.
- 4Get past the retention offersAmazon shows several screens designed to keep you subscribed (discounts, benefit reminders). Keep choosing the option that continues cancelling rather than 'Remind Me Later' or 'Keep My Membership'.
- 5Choose end now or end at period end, then confirmAmazon offers two options: end immediately (may qualify for a refund if you have not used benefits) or keep your benefits until the end of the current billing period. Pick one, then click the final 'Cancel My Benefits' / 'End Membership' confirmation. Note the end/renewal date and watch for a confirmation email.
By phone (for partial refunds)
- 1Call Amazon customer serviceIf you've used some benefits but want a partial refund, call 1-888-280-4331 and ask to cancel Prime with a refund.
⏰ Deadline
Cancel before your renewal date to avoid the next charge. Unless you take a refund, you keep Prime benefits until the end of the current period.
💵 Fees
No cancellation fee.
↩️ Refunds
If you haven't made any eligible purchases or used any Prime benefits since your latest membership charge, you can get a full refund of the current period (typically processed in 3–5 business days). If you've used some benefits, call 1-888-280-4331 to ask about a partial refund. Memberships redeemed via a Prime gift code or promotional code are not refundable.
Retention traps to expect
- The cancel flow throws up several retention screens (discounts, benefit reminders) — you have to keep choosing the option that continues cancelling instead of 'Remind Me Later' or 'Keep My Membership'.
- 'Pause' sits where you'd expect the cancel button, but it only postpones billing — you must choose 'End Membership' to actually cancel.
- A full refund only applies if you haven't used any benefits this period; used some, and you have to phone 1-888-280-4331 to even ask about a partial one.
The bottom line on cancelling Amazon Prime
Amazon Prime is quick to cancel online, but the flow is built to slow you down. The two traps are hitting 'Pause' instead of 'End Membership' (Pause only postpones billing, it does not cancel) and giving up on the wall of retention screens — keep choosing the option that continues canceling, not 'Remind Me Later' or 'Keep My Membership'.
Timing decides your money here. If you have not used any benefits since your last charge, end now for a full refund of the current period; if you have used some, call 1-888-280-4331 to ask about a partial refund. Otherwise cancel just before your renewal date and keep Prime until the period ends. Memberships redeemed via a gift or promo code are not refundable.
Ways to cancel Amazon Prime at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (web browser) | ✓ Yes | 5 steps |
| By phone (for partial refunds) | ✓ Yes | 1 step |
Cancelling Amazon Prime vs Walmart+ vs Sam's Club
How the cancellation experience stacks up against similar services.
| Amazon Prime | Walmart+ | Sam's Club | |
|---|---|---|---|
| Cancel online? | ✅ Yes | ✅ Yes | ✅ Yes |
| Ease of cancelling | 3 / 5 | 4 / 5 | 3 / 5 |
| Refund fairness | 4 / 5 | 4 / 5 | 4 / 5 |
| No dark patterns | 2 / 5 | 4 / 5 | 2 / 5 |
Amazon Prime cancellation — FAQ
＋ − Can I get a refund when I cancel Amazon Prime?
Yes if you haven't used any benefits in the current period — that qualifies for a full refund. Otherwise a partial refund may be available by phone.
＋ − What's the difference between Pause and End Membership?
'Pause' only postpones billing and does not cancel. To actually cancel, choose 'End Membership'.
＋ − How do I cancel a Prime free trial?
Follow the same steps. Cancelling during the trial stops it from converting to a paid membership, and you keep benefits until the trial's end date.
Sources & official policy links
This guide is independently written and not affiliated with Amazon Prime. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.