How to Cancel The New York Times (2026)
Quick answer
Some New York Times subscriptions can be cancelled online, but many still require contacting customer care by chat or phone. Cancel at least 24 hours before your renewal date to avoid the next charge — you keep access until the end of the current billing period.
Ways to cancel The New York Times at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (account settings) | ✓ Yes | 2 steps |
| Live chat | ✓ Yes | 2 steps |
| By phone | ✓ Yes | 2 steps |
How to cancel The New York Times, step by step
Online (account settings)
- 1Sign in and open your accountGo to nytimes.com, sign in, and open your account/subscription settings.
- 2Find 'Cancel subscription'Select your subscription, then choose to cancel. For some plans this opens a chat window with customer care to finish the cancellation.
Live chat
- 1Open the NYT help/cancel pageStart a live chat with customer care from the Help section.
- 2Request cancellationAsk the agent to cancel your subscription and request a confirmation email.
By phone
- 1Call customer careCall the number listed on the NYT Help page for your country and ask to cancel.
- 2Get confirmationNote the agent's name and request a confirmation email.
⏰ Deadline
Cancel at least 24 hours before your renewal date. You keep access until the end of the period you've already paid for.
💵 Fees
No cancellation fee for standard subscriptions.
↩️ Refunds
NYT subscriptions are generally non-refundable, but access continues until the end of your current billing period.
The New York Times cancellation — FAQ
Can I cancel The New York Times online?
Some subscriptions can be cancelled fully online, but others route you to a chat or phone agent to complete the cancellation.
Why does NYT make me chat to cancel?
Like many subscriptions, NYT often uses a retention chat flow. You can decline any offers and ask the agent to proceed with cancellation.
Will I get a refund from The New York Times?
Subscriptions are typically non-refundable, but you keep access until your current billing period ends.
Sources
This guide is independently written and not affiliated with The New York Times. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.