How to Cancel Zoom (2026)
Quick answer
Paid Zoom plans renew automatically. To stop future charges, sign in to the Zoom web portal, go to Account Management > Billing, find your plan under Current Plans, and click 'Cancel Subscription' to turn off automatic renewal — you keep your paid plan until the end of the current term. Monthly plans generally are not refunded (no proration). For annual plans, if you cancel within 30 days of the renewal you may be eligible for a prorated refund, shown during the cancellation flow.
Ways to cancel Zoom at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (Zoom web portal) | ✓ Yes | 4 steps |
| Zoom Support (if no refund option appears) | ✓ Yes | 1 step |
How to cancel Zoom, step by step
Online (Zoom web portal)
- 1Sign in to the Zoom web portalGo to zoom.us and sign in as the account owner or admin (cancellation is done on the web portal, not in the desktop or mobile app).
- 2Open Account Management > BillingClick 'Account Management', then 'Billing'. Open the 'Current Plans' tab to see your active subscriptions.
- 3Click 'Cancel Subscription'Find the plan you want to stop and click 'Cancel Subscription' to turn off automatic renewal.
- 4Confirm and submitSelect 'Cancel Subscription' again to confirm, choose a reason, and click Submit. If a 'Cancel and Refund' option appears (annual plans within the window), select it to receive your eligible refund. You keep your paid plan for the rest of the term.
Zoom Support (if no refund option appears)
- 1Check eligibility, then contact SupportIf you don't see a refund option during cancellation but believe you're eligible (e.g., an annual plan within 30 days of renewal), contact Zoom Support to submit a refund request.
⏰ Deadline
Cancel before your renewal date to avoid the next charge. For an annual-plan refund, cancel within 30 days of the annual renewal to be eligible for a prorated refund.
💵 Fees
No cancellation fee. Canceling turns off auto-renewal; you keep the plan until the end of the current term.
↩️ Refunds
Refund eligibility depends on plan type. Monthly plans generally are not refunded once the billing cycle has started — your features stay active until the end of the month with no prorated refund for unused days. For annual plans, if you cancel within 30 days of the annual renewal date you may be eligible for a prorated refund for the unused portion; the eligible amount is shown during the cancellation flow on the Zoom website (look for 'Cancel and Refund'). If you don't see a refund option and believe you qualify, contact Zoom Support.
Zoom cancellation — FAQ
Will I lose access immediately when I cancel?
No. Canceling turns off automatic renewal, but you keep your paid Zoom plan for the rest of the current subscription term.
Can I get a refund for my monthly plan?
Generally no. Zoom does not issue prorated refunds for monthly plans once the cycle starts — you keep the features until the end of the month but aren't refunded for unused days.
How do I get a refund on my annual plan?
Cancel within 30 days of your annual renewal date. During cancellation on the Zoom website, choose 'Cancel and Refund' if it appears to get the prorated refund shown. If no option appears, contact Zoom Support to request it.
Sources
This guide is independently written and not affiliated with Zoom. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.