How to Cancel BetterHelp (2026)
Quick answer
Cancel BetterHelp in your account: Menu → My Account → Payment Settings → Quit therapy. You can also email support@betterhelp.com. A full refund may be possible if you cancel within the first 7 days; otherwise cancellations are not prorated, so cancel before your next renewal.
How to cancel BetterHelp, step by step
Online (your account)
- 1Open Menu → My AccountLog in and open your account menu.
- 2Payment Settings → Quit therapyGo to 'Payment Settings' and select 'Quit therapy' to stop billing.
- 3Confirm and save the emailYou'll receive a confirmation email once your service is cancelled — keep it.
By email
- 1Email Customer ServiceWrite to support@betterhelp.com (or use betterhelp.com/contact) to request cancellation or a refund.
⏰ Deadline
Cancel before your next renewal date. Cancellations are not prorated, so you won't be refunded for unused days in the current cycle.
💵 Fees
No cancellation fee.
↩️ Refunds
Refunds are case-by-case. A full refund may be granted if you cancel within the first 7 days of signing up; BetterHelp may also consider hardship or medical emergencies. Decisions usually take a few business days. If you reside in a country with a statutory withdrawal right (for example the EU/EEA, generally within 14 days of purchase), BetterHelp's Terms let you withdraw for a full refund by completing their withdrawal form. Note that billing is not prorated and unused sessions do not roll over to a later cycle, so cancel before your renewal to avoid paying for a period you won't use.
Retention traps to expect
- Cancellations are not prorated — cancel one day into a new cycle and you forfeit the rest, with no money back for unused days.
- Unused sessions do not roll over into a later cycle, so the value you paid for simply disappears if you cancel after renewal.
- The clean refund window is only the first 7 days; after that a refund is case-by-case at BetterHelp's discretion.
The bottom line on cancelling BetterHelp
BetterHelp is easy to stop online through Payment Settings → Quit therapy, but the billing is unforgiving: cancellations are not prorated, so you will not get money back for unused days. The biggest trap is assuming unused sessions carry over — they do not roll into a later cycle, so cancel before your renewal date, not after.
If you are within the first 7 days, request a full refund by email to support@betterhelp.com — that is your best window. Otherwise, keep the confirmation email as proof, and if you are in a country with a statutory withdrawal right, use BetterHelp's withdrawal form.
Ways to cancel BetterHelp at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (your account) | ✓ Yes | 3 steps |
| By email | ✓ Yes | 1 step |
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BetterHelp cancellation — FAQ
＋ − Will I get a refund if I cancel BetterHelp?
Possibly. A full refund is more likely if you cancel within the first 7 days. After that, cancellations aren't prorated, but BetterHelp reviews refund requests case-by-case.
＋ − How do I stop BetterHelp billing?
Go to Menu → My Account → Payment Settings → Quit therapy, or email support@betterhelp.com before your renewal date.
＋ − Can I delete my BetterHelp data?
After cancelling, you can go to My Account → Personal Information and request erasure of your data.
＋ − Do unused sessions carry over if I cancel?
No. Per BetterHelp's Terms, sessions (video, phone, or chat) accrued but unused within a billing cycle do not roll over or remain usable after that cycle ends, and cancellations are not prorated.
Sources & official policy links
This guide is independently written and not affiliated with BetterHelp. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.