How to Cancel ExpressVPN (2026)
Quick answer
ExpressVPN backs subscriptions bought directly from its website with a 30-day money-back guarantee — request a full refund anytime within 30 days of purchase by signing in to your account and contacting Support (live chat or email). The guarantee is for first-time subscribers only; if you have been refunded before, you are not eligible. Subscriptions billed as in-app purchases through the Apple App Store or Google Play are not covered by ExpressVPN's guarantee — those refunds are handled by Apple or Google at their discretion.
Ways to cancel ExpressVPN at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (account portal + Support request) | ✓ Yes | 5 steps |
| Live chat / email (fastest for a refund) | ✓ Yes | 2 steps |
How to cancel ExpressVPN, step by step
Online (account portal + Support request)
- 1Sign in to your ExpressVPN accountGo to expressvpn.com and sign in to your account portal (you may need to confirm with a verification code sent to your email).
- 2Open Account & BillingClick your profile icon in the upper-right corner and select 'Account & Billing' (also called Subscription) to see your plan and payment history.
- 3Turn off automatic renewalIn the subscription settings, switch off auto-renewal so you are not charged again. You keep access until the end of the current paid period.
- 4Find your payment to request a refundUnder Payment History, click 'View Payments', select the invoice you want refunded, and choose 'Contact Support'.
- 5Submit the refund requestExplain that you want a refund under the 30-day money-back guarantee and submit. You can also reach Support directly via live chat on the website.
Live chat / email (fastest for a refund)
- 1Open SupportGo to expressvpn.com and open the Support page, then start a live chat (available 24/7) or send an email.
- 2Ask for the refundTell the agent you want to cancel and request a full refund under the 30-day money-back guarantee. They process eligible refunds back to your original payment method.
⏰ Deadline
Request your refund within 30 days of purchase. For example, a subscription bought at 8 a.m. on July 1 can be refunded anytime before 8 a.m. on July 31.
💵 Fees
No cancellation fee. Turning off auto-renewal simply stops the next charge.
↩️ Refunds
Full 30-day money-back guarantee on subscriptions bought directly from ExpressVPN, but it is for first-time users only — accounts or payment methods that were refunded before are not eligible. Cancelling auto-renewal does not by itself issue a refund; you must contact Support to request one. If you subscribed through the Apple App Store or Google Play as an in-app purchase, the ExpressVPN guarantee does not apply and any refund is at Apple's or Google's discretion through their own stores.
ExpressVPN cancellation — FAQ
Is the 30-day money-back guarantee available to everyone?
No. It is for first-time subscribers only. If you (or your payment method) have received an ExpressVPN refund before, you are not eligible for another.
I subscribed through the App Store or Google Play — can I still get the guarantee?
No. In-app purchases through Apple or Google are not covered by ExpressVPN's 30-day guarantee. Cancel and request any refund directly through Apple Support or Google Play Support.
Does cancelling end my VPN access immediately?
No. Turning off auto-renewal stops future charges but you keep full access until the end of your current billing period. A refund, if granted, ends access once processed.
Sources
This guide is independently written and not affiliated with ExpressVPN. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.