How to Cancel Surfshark (2026)
Quick answer
Cancelling auto-renewal and getting a refund are two separate steps with Surfshark. To stop future charges, log in to your Surfshark account, open Subscription, and cancel auto-renewal — you keep access until the end of the current billing period. If you bought directly from the Surfshark website, you also get a 30-day money-back guarantee on your initial purchase, but you must request the refund from support (live chat is fastest); it is not automatic. Subscriptions bought through the Apple App Store, Google Play, or Amazon must be cancelled in that store.
Ways to cancel Surfshark at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (Surfshark account — cancel auto-renewal) | ✓ Yes | 4 steps |
| Live chat (required to get a refund) | ✓ Yes | 2 steps |
How to cancel Surfshark, step by step
Online (Surfshark account — cancel auto-renewal)
- 1Log in to your Surfshark accountGo to surfshark.com and sign in to your account page.
- 2Open your SubscriptionClick your email address in the top-right corner and select 'Subscription'.
- 3Go to the Payments sectionOpen the Payments (billing) section to see your active subscription and renewal settings.
- 4Cancel auto-renewalClick 'Cancel auto-renewal' and confirm. Automatic payments stop and the subscription stays active until the end of the current billing period.
Live chat (required to get a refund)
- 1Contact Surfshark supportCancelling auto-renewal alone does not issue a refund. Open live chat on support.surfshark.com (fastest), available 24/7.
- 2Request a refund within 30 daysAsk for a full refund under the 30-day money-back guarantee on your initial purchase. The refund is sent back to your original payment method.
⏰ Deadline
Turn off auto-renewal any time before the renewal date to avoid the next charge. To get money back, request the refund within 30 days of your first purchase.
💵 Fees
No cancellation fee. Cancelling auto-renewal simply stops the next recurring charge.
↩️ Refunds
Surfshark offers a 30-day money-back guarantee, but only on your initial purchase made directly through the Surfshark website — recurring renewal payments are non-refundable, and only one refund is issued per service. The refund is not automatic; you must request it through support (live chat). Some payment types are excluded, such as purchases via resellers other than Paddle/Google Play/Cleverbridge, prepaid or gift cards, and the anonymous Dedicated IP option. If you subscribed through the Apple App Store, Google Play, or Amazon, cancel and request any refund directly in that store.
Surfshark cancellation — FAQ
Does cancelling auto-renewal end my VPN access right away?
No. Cancelling auto-renewal only stops future charges. You keep full access until the end of your current billing period.
How do I actually get my money back?
Auto-renewal cancellation does not trigger a refund. You must contact Surfshark support (live chat) and ask for a refund within the 30-day window on your initial purchase.
I don't see a cancel option in my account — why?
If the cancel auto-renewal option isn't visible, your subscription was most likely bought through an app store. Cancel it through Google Play, the Apple App Store, or Amazon directly.
Sources
This guide is independently written and not affiliated with Surfshark. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.