How to Cancel Malwarebytes (2026)
Quick answer
Malwarebytes subscriptions renew automatically. To stop future charges, sign in to your Malwarebytes account, open your payment page, and click 'Turn auto-renewal off' — your protection stays active until the end of the term you already paid for. Turning off auto-renewal does not refund a charge you already made. Malwarebytes offers a 60-day money-back guarantee, so if you want your money back, cancel auto-renewal and then submit a support ticket to request a refund within 60 days of the purchase or renewal.
Ways to cancel Malwarebytes at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (Malwarebytes account) | ✓ Yes | 4 steps |
| Support ticket (required for refunds) | ✓ Yes | 2 steps |
| App store (Android / iOS purchases) | ✓ Yes | 1 step |
How to cancel Malwarebytes, step by step
Online (Malwarebytes account)
- 1Sign in to your Malwarebytes accountGo to my.malwarebytes.com and sign in with the email used for your subscription. Open the auto-renewal / payment page for your plan.
- 2Click 'Turn auto-renewal off'In the pop-up, select 'Turn auto-renewal off'. This stops the subscription from renewing and prevents the next charge.
- 3Select a reason and sendYou'll be prompted to choose a reason for canceling. Pick a reason and click Send to confirm.
- 4Check for the confirmation emailYou'll receive a confirmation email once auto-renewal is off. Your protection remains active and valid until its expiration date.
Support ticket (required for refunds)
- 1Cancel auto-renewal firstTurning off auto-renewal only stops future charges — it does not refund a charge you've already paid. Cancel auto-renewal in your account, then request a refund separately.
- 2Submit a refund request to Malwarebytes SupportOpen a support ticket through the Malwarebytes Help Center and request a refund under the 60-day money-back guarantee. Have your order number or account email ready.
App store (Android / iOS purchases)
- 1Cancel through the store you bought fromIf you subscribed on an Android or iOS device, you must cancel through Google Play (Play Store > Subscriptions) or the Apple App Store (Settings > your name > Subscriptions). Those stores handle billing and refunds, not Malwarebytes.
⏰ Deadline
Turn off auto-renewal any time before your renewal date to avoid the next charge. For a refund, request it within 60 days of the purchase or auto-renewal charge.
💵 Fees
No cancellation fee. You simply stop being charged at the next renewal.
↩️ Refunds
Malwarebytes offers a 60-day money-back guarantee on its subscriptions — you can get a refund if it has been fewer than 60 days since you purchased or auto-renewed. To get the refund, sign in, cancel your auto-renewal, then submit a ticket to Malwarebytes customer support requesting a refund. If you purchased through Google Play or the Apple App Store, the refund is handled by that store under its own policy.
Malwarebytes cancellation — FAQ
Does turning off auto-renewal cancel my protection right away?
No. Your Malwarebytes subscription stays active and valid until its expiration date. After that it simply won't renew or charge you again.
How do I actually get my money back, not just stop renewals?
Turning off auto-renewal only prevents future charges. To get a refund for a charge you already paid, cancel auto-renewal and then submit a support ticket within the 60-day money-back guarantee window.
I subscribed on my phone — where do I cancel?
Cancel through the store you bought from: Google Play (Play Store > Subscriptions) for Android, or the App Store (Settings > your name > Subscriptions) for iOS. Those stores bill and refund you, not Malwarebytes.
Sources
This guide is independently written and not affiliated with Malwarebytes. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.