How to Cancel Norton 360 (2026)
Quick answer
Norton subscriptions renew automatically. To stop future charges, sign in to your Norton account and turn off automatic renewal under My Subscriptions — your protection stays active until the end of your current paid term. Norton annual subscriptions also come with a 60-day money-back guarantee, so if you want your money back, request a refund through Member Services within 60 days of being charged (14 days for monthly plans).
Ways to cancel Norton 360 at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (Norton account) | ✓ Yes | 4 steps |
| Phone / chat (Member Services — required for refunds) | ✓ Yes | 2 steps |
How to cancel Norton 360, step by step
Online (Norton account)
- 1Sign in to your Norton accountGo to my.norton.com and sign in with the email and password used for your subscription.
- 2Open the My Subscriptions tabFind the Norton 360 subscription you want to stop, then select 'Cancel Subscription Renewal' or 'Manage Renewal'.
- 3Click Unsubscribe / turn off renewalChoose to unsubscribe next to Plan Renewal. Norton may ask for a cancellation reason and show retention offers — keep declining if you want to cancel.
- 4Confirm the cancellationSelect 'No thanks, cancel my subscription' to finish. Allow up to 24 hours for the change to take effect; you keep protection until the end of your paid term.
Phone / chat (Member Services — required for refunds)
- 1Contact Norton Member Services & SupportTurning off auto-renewal online stops future charges but does not refund a charge you have already paid. To request a refund, contact Norton Member Services & Support via the support site (chat or phone).
- 2Request your refund within the guarantee windowAsk for a full refund under the 60-day money-back guarantee (annual plans) or the 14-day window (monthly plans). Have your order number or account email ready.
⏰ Deadline
Turn off auto-renewal any time before your renewal date to avoid the next charge. For a refund, request it within 60 days of purchase/renewal (annual) or within 14 days (monthly).
💵 Fees
No cancellation fee. You simply stop being charged at the next renewal.
↩️ Refunds
Norton annual subscriptions include a 60-day money-back guarantee — request a full refund within 60 days of the purchase or annual renewal charge. Monthly subscriptions can be refunded within 14 days of purchase, but later monthly renewals are not refundable. If you bought through the Apple App Store or Google Play, the refund is handled by that store, not Norton.
Norton 360 cancellation — FAQ
Does turning off auto-renewal cancel my protection immediately?
No. Your Norton 360 protection stays active until the end of the term you already paid for. After that, it simply will not renew.
How do I get my money back, not just stop renewals?
Turning off auto-renewal only prevents future charges. To get a refund for a charge you already paid, contact Norton Member Services within the 60-day (annual) or 14-day (monthly) window and request a refund.
I subscribed through the App Store or Google Play — where do I cancel?
Manage and cancel it through that store (Apple: Settings > your name > Subscriptions; Google: Play Store > Subscriptions). Store purchases are billed and refunded by Apple or Google, not Norton.
Sources
This guide is independently written and not affiliated with Norton 360. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.