How to Cancel Peloton (2026)
Quick answer
How you cancel Peloton depends on which membership you have. The All-Access Membership (for owners of a Peloton Bike, Tread, Row, or Guide) is canceled online through your Peloton account by the primary account holder. A Peloton App Membership (App One / App+) is canceled wherever you signed up โ on the Peloton website if you subscribed directly, or through the Apple App Store / Google Play if you subscribed in the app. Canceling on the wrong platform won't stop the charge.
How to cancel Peloton, step by step
All-Access Membership (web browser)
- 1Log in as the primary account holderGo to onepeloton.com and sign in. Only the primary account holder can cancel an All-Access Membership โ secondary profiles added to the membership cannot cancel it.
- 2Open your Membership settingsClick your profile icon and select 'Memberships' (Account โ Subscriptions / Membership) to see your active All-Access Membership and next billing date.
- 3Cancel the membershipSelect your All-Access Membership and choose Cancel Membership, then follow the prompts to confirm. Canceling ends recurring billing; you keep access until the end of the current paid period.
App Membership purchased on Peloton's website
- 1Confirm where you subscribedOnly use this path if you bought the App Membership (App One or App+) directly on onepeloton.com โ not through Apple or Google. If you subscribed in the iOS or Android app, use the App Store / Google Play steps instead.
- 2Sign in and open SubscriptionsLog in at onepeloton.com, then go to Account โ Subscriptions / Membership.
- 3Cancel the App MembershipSelect your App Membership and choose Cancel, then confirm. You keep access until the end of the current billing period.
App Membership purchased via Apple App Store
- 1Open Apple subscription settingsOn your iPhone/iPad, open Settings, tap your name at the top, then tap Subscriptions. (Canceling inside the Peloton app or on Peloton's website will NOT stop an Apple charge.)
- 2Cancel PelotonTap Peloton in the list, then tap Cancel Subscription and confirm. Access continues until the end of the current paid period.
App Membership purchased via Google Play
- 1Open Google Play subscriptionsOn your Android device, open the Google Play app, tap your profile icon, then go to Payments & subscriptions โ Subscriptions.
- 2Cancel PelotonSelect Peloton, tap Cancel subscription, and follow the prompts. Access continues until the end of the current paid period.
โฐ Deadline
There's no fixed monthly skip deadline, but billing renews on a recurring cycle. Cancel before your next renewal date to avoid being charged for another period. App Store / Google Play subscriptions generally need to be canceled at least 24 hours before renewal.
๐ต Fees
No cancellation fee for memberships. (Note: financing or accessory purchases on Peloton hardware are separate and not affected by canceling a membership.)
โฉ๏ธ Refunds
Peloton memberships are generally not prorated or refunded for the remaining period โ when you cancel you keep access until the end of the current billing cycle, then it stops. App Store and Google Play purchases follow Apple's and Google's refund policies, which you'd request through those platforms.
Retention traps to expect
- Cancelling on the wrong platform leaves the charge running โ if Apple or Google bills you, cancelling on Peloton's website does nothing.
- Only the primary account holder can cancel an All-Access Membership; a secondary profile cannot stop the billing.
- Nothing is prorated or refunded for the remaining period, so cancelling mid-cycle just ends on the same date with no money back.
The bottom line on cancelling Peloton
Peloton is self-service online, but which door you use matters more than the clicks. All-Access can only be canceled by the primary account holder, not a secondary profile, and the classic trap with the App Membership is canceling on Peloton's website when Apple or Google is the one billing you โ that leaves the charge running.
Cancel on the same platform you paid on, and for App Store or Google Play subscriptions do it at least 24 hours before renewal. Nothing is prorated, so time it near your renewal date to use the days you paid for. If you only need a break, pausing an All-Access Membership keeps your account and data without billing.
Ways to cancel Peloton at a glance
| Method | Available? | Notes |
|---|---|---|
| All-Access Membership (web browser) | โ Yes | 3 steps |
| App Membership purchased on Peloton's website | โ Yes | 3 steps |
| App Membership purchased via Apple App Store | โ Yes | 2 steps |
| App Membership purchased via Google Play | โ Yes | 2 steps |
Cancelling Peloton vs Orangetheory Fitness
How the cancellation experience stacks up against similar services.
| Peloton | Orangetheory Fitness | |
|---|---|---|
| Cancel online? | โ Yes | โ Yes |
| Ease of cancelling | 3 / 5 | 3 / 5 |
| Refund fairness | 3 / 5 | 2 / 5 |
| No dark patterns | 3 / 5 | 2 / 5 |
Peloton cancellation โ FAQ
๏ผ โ I canceled on Peloton's website but I'm still being charged โ why?
You most likely subscribed to the App Membership through the Apple App Store or Google Play. Those subscriptions can only be canceled in Apple's or Google's subscription settings; canceling on Peloton's site does not stop them.
๏ผ โ Can a secondary profile cancel the All-Access Membership?
No. Only the primary account holder can cancel an All-Access Membership. Secondary profiles can use the membership but cannot change or cancel billing.
๏ผ โ What's the difference between All-Access and App Membership?
All-Access is the membership tied to Peloton hardware (Bike, Tread, Row, Guide) and is canceled in your Peloton account. The App Membership (App One / App+) works on your phone or tablet without hardware and is canceled wherever you bought it โ Peloton's website, the Apple App Store, or Google Play.
๏ผ โ Can I pause my Peloton membership instead of canceling?
Yes. Peloton lets you pause an All-Access Membership for a set number of months from your Membership settings, which keeps your account and data without billing. If you only need a temporary break, pausing can be better than canceling.
๏ผ โ Is there a phone number to cancel Peloton?
Cancellation is normally self-service online. If you need help, Peloton Member Support can be reached at 1-866-679-9129, available 7 days a week, but you cannot cancel an Apple- or Google-billed subscription through Peloton support.
What to use instead of Peloton
Cancelling usually means you still need the thing. These are the alternatives worth looking at โ with the honest downside of each.
Apple Fitness+
From about $9.99/mo (included with Apple One Premier)Best for: Apple Watch owners who used Peloton mostly for strength, yoga, and HIIT rather than the bike
- Roughly a quarter of an All-Access Membership, cancels in Apple's own subscription settings in seconds, and one subscription covers the whole family.
- Practically requires an Apple Watch for the on-screen metrics, and the cycling content is thin next to Peloton's instructor roster and leaderboard.
Zwift
From about $19.99/moBest for: Cyclists who want to keep riding and care about training data more than instructors
- Turns riding into a multiplayer world with structured training plans, and it keeps a bike you already own useful instead of parked.
- It needs a compatible smart trainer or power/cadence sensors โ a stock Peloton Bike does not pair cleanly without a workaround, so budget for hardware.
ClassPass
From about $19/mo for a small credit packBest for: People who realized they miss real studios and other humans more than a screen
- One subscription gets you into cycling, yoga, and strength studios near you with no single-studio commitment, and you can drop to the cheapest tier in months you're busy.
- Credits run out fast โ peak-time and popular classes cost more of them โ so heavy users end up paying well above an All-Access Membership.
Nike Training Club plus free YouTube rides
FreeBest for: Anyone who cancelled because they only worked out a few times a month
- Nike Training Club's full library went free permanently, and there are complete instructor-led ride and run classes on YouTube at no cost โ nothing renews, so there is nothing to cancel on the wrong platform next time.
- No metrics, no leaderboard, and no progress tracking tied to your bike, so the accountability that made Peloton work for you disappears.
Some links are affiliate links โ we may earn a commission at no extra cost to you. It never changes which alternatives we list or what we say about them.
Full Peloton alternatives guide โ
Sources & official policy links
This guide is independently written and not affiliated with Peloton. Cancellation terms can change at any time โ always confirm the current policy on the official website before cancelling.