How to Cancel Shopify (2026)
Quick answer
To cancel a Shopify subscription you deactivate (close) your store from Settings → Plan in the Shopify admin: click 'Cancel trial' if you are still in a free trial, or 'Cancel plan' on a paid plan, then confirm with your password. Your subscription is cancelled at the end of the current billing cycle and Shopify keeps a strict no-refund policy. If you only want a break, use the 'Pause and build' option to keep your store at a reduced fee instead of closing it.
Ways to cancel Shopify at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (Shopify admin — deactivate store) | ✓ Yes | 5 steps |
How to cancel Shopify, step by step
Online (Shopify admin — deactivate store)
- 1Log in as the store ownerOnly the store owner can cancel the subscription. Sign in to your Shopify admin at the store's myshopify.com address.
- 2Go to Settings → PlanFrom your Shopify admin, open Settings, then click 'Plan'.
- 3Click Cancel trial or Cancel planIf your store is still in the free trial, click 'Cancel trial'. If it is on a paid plan, click 'Cancel plan'. Consider 'Pause and build' instead if you only need a temporary break.
- 4Review charges and domainsReview any Shopify-managed domains (to avoid renewal charges) and pending app/usage charges that will be billed at cancellation.
- 5Confirm and enter your passwordSelect 'Cancel my plan and uninstall all apps', enter your password, and confirm. The subscription cancels at the end of the current billing cycle.
⏰ Deadline
Cancelling deactivates the store at the end of the current billing cycle. Because there are no refunds, cancel before your next renewal date if you want to avoid paying for another full period.
💵 Fees
No separate cancellation fee, but any outstanding app or usage charges are billed automatically at cancellation. Apps charged outside of Shopify billing must be cancelled separately so you are not charged after the store closes.
↩️ Refunds
Shopify has a strict no-refund policy for subscription plans (Terms of Service section 5.10). No refunds are issued for plan cancellations or store deactivations, regardless of unused time. To stop paying, deactivate the store before your next billing date, or switch to the lower-cost 'Pause and build' plan if you want to keep your store and data.
Shopify cancellation — FAQ
Will I get a refund for the rest of my billing period?
No. Shopify does not refund subscription fees. Your store stays usable until the end of the current billing cycle, then deactivates.
Can I keep my store without paying the full price?
Yes — instead of cancelling, choose the 'Pause and build' option from Settings → Plan. Your store stays paused at a reduced subscription fee and your data is preserved.
What happens to my apps and domains when I close the store?
Closing the store uninstalls your apps and any pending app/usage charges are billed at cancellation. Shopify-managed domains may renew unless handled, and apps billed outside Shopify must be cancelled with that provider directly.
Sources
This guide is independently written and not affiliated with Shopify. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.